It's a Customer's World with Andy Murray
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It's a Customer's World with Andy Murray
Equipped with more than 30 years of experience in retail, most recently as the Chief Customer Officer for Walmart Asda in the U.K., host Andy Murray is sharing his expertise through his new role as the founder and executive chair of the Customer Centric Leadership Initiative at the University of Ark...
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Rishad Tobaccowala on Leadership and Future Proofing Work
In this episode of 'It's a Customer's World,' Andy Murray is joined by co-host Professor Molly Rapert to interview Rishad Tobaccowala, a globally reco...
Nasir Wajihuddin and the Intersection of Mobile Gaming and Retail Media Networks
Show Notes
In this insightful episode of 'It's a Customer's World' podcast, host Andy Murray explores the evolving intersection of mobile gaming...
Steve Dennis on Navigating Leadership and Transformation in a Customer-Centric World
Show Notes
In this episode of 'It's a Customer's World' podcast, host Andy Murray talks with Steve Dennis, a seasoned leader and author, about t...
Sharon Gai on the Importance of First Party Data for the Customer Experience
Show Notes
This episode of It's a Customer's World podcast focuses on the shift towards customer centricity in retail and the broader implicatio...
Andy Murray, Molly Rapert, and Rod Thomas on Retail Media Networks with special host, Brent Williams
Show Notes
In this episode of It's a Customer's World Podcast, Andy Murray takes on the role as guest alongside Molly Rapert and Rod Thomas. Spe...
Chris Riegel on the Rising Importance of Digital Signage in Physical Stores
In this episode of It’s a Customer’s World Podcast, Andy Murray is joined by Chris Riegel. Founder and CEO of STRATACACHE. Chris is an expert in emerg...
Katie Hotze on the Future of Grocery Shopping
In this episode of It’s a Customer’s World Podcast, Andy Murray is joined by Katie Hotze. Katie is the CEO & Founder of Grocery Shopii, a Charlotte-ba...
J.K. Symancyk on Customer-Centric Leadership
In this episode, Andy is joined by J.K. Symancyk, CEO of PetSmart. J.K. has spent the last two decades as a senior leader for large retailers such as...
Customer Data Strategy with Despina Kokkaraki
In this episode, Andy Murray is joined by Despina Kokkaraki, CMO at strategy Tonic. Despina has spent decades in the customer experience and customer...
Leading Innovation in Retail Technology with Simon Hathaway
Andy is joined by Simon Hathaway, Group Managing Director of EMEA at Outform. Simon has decades of experience in retail, with a deep understanding of...
Customer Experience Strategy with Chris Wallace
In this episode of “It’s a Customer’s World” podcast, @Andy Murray is joined by @Chris Wallace, Co-Founder and President of @InnerView Group. Chris ha...
Simon Francis on Helping Marketers Through Transformation
Andy is joined by Simon Francis, Executive Chair of Flock Associates. Simon has extensive experience leading transformation through integrated and eff...
Ted Wright on Word of Mouth Marketing
Andy Murray is joined by Ted Wright who currently serves as CEO of Fizz, a global leader in Word of Mouth Marketing. Ted is recognized as a top though...
Strategic Challenges in an Evolving Retail Space with Kelly Downey
Andy Murray is joined by long-time CPG expert, Kelly Downey. Kelly currently serves as a strategic consultant at Oxford SM and has over 30 years of ex...
The Future of Media with John Sheehy
Andy Murray is joined by industry expert, John Sheehy. John has over 30 years of experience in media and technology and recently served as Global Bra...
The Importance of Industry Standards with Jeff Bustos
Andy Murray sits down with Jeff Bustos, VP of Commerce and Measurement at the Interactive Advertising Bureau to discuss their journey to develop stan...
Laura Phillips on Sustainability and Retail
In this episode, Andy is joined by longtime retail and sustainability expert, Laura Phillips. Laura spent over 2 decades at Walmart where she served a...
Eric Howerton on Optimizing the Digital Shelf
It's a Customer's World podcast host Andy Murray sat down with Eric Howerton, Founder and Chief Growth Officer of Whyte Spyder.
Eric is an expe...
Exploring an Evolving Retail Landscape with Bryan Gildenberg
In this episode of It's a Customer's World, Andy is joined by long-time industry leader, Bryan Gildenberg. Bryan has decades of experience in CPG and...
Exploring Data & Insights in an Evolving Retail Space with Michael Ellgass
The democratization of data is changing the retail landscape. Michael Ellgass, EVP Retail Marketing Solutions at IRI, discusses how insights teams nee...
The Basics of Retail Media Networks with Chris Perry
In this episode of “It’s a Customer’s World” podcast, host Andy Murray is joined by CPG and E-Commerce thought leader, Chris Perry. Their conversation...
The Future of Retail Media Networks with Simon Miles
01:00 Guest Introduction
04:25 The Shared Challenges around RMNS
09:40 The Role of Academic Research in an Evolving Space
14:50 The...
Exploring Retail Media Networks with the Walton College of Business Research Team
00:46: Introducing the Retail Media Network research project
01:40 Getting to know the Walton College of Business research team
03:00 Why...
What’s the best advice you have for University seniors? A compilation of top answers from ten industry Leaders we’ve interviewed over the last two years, all in this special edition podcast.
01:25 Kevin Roberts on Navigating Life with Purpose
04:48 Sherilyn Shackell on Finding the Right Company
06:50 Jim Stengal on the Strength...
Chris Gray on the Intersection of Marketing and Psychology
01:50 Art and Science of Marketing
04:56 The Role of Intuition
08:00 How to Address Blindspots and Biases
10:20 When to Rely on Int...
Chad Fox on Marketing in an Evolving Retail Space
11:41 The Power of Empathy
19:22 The Promise of Retail Media Networks
22:57 The Unique Dollar General Audience
35:03 Advice for Youn...
Sarah Goforth on Entrepreneurship and Innovation
06:48 Product Management vs Project Management
19:10 What Corporations and Startups Can Learn from One Another
25:42 Myths of Entreprene...
Rodney Thomas and Stephanie Thomas on Topical Supply Chain Issues
12:09 COVID-19'S temporary and permanent impact on consumer behavior
20:40 Misconceptions around supply chain innovation and growth
23:50...
Paco Underhill on How We Eat
In this episode of It’s a Customer's World podcast, Andy Murray is joined by renowned author and shopper marketing thought leader, Paco Underhill. In...
Molly Rapert on Teaching Tomorrow’s Leaders
Links:
Learn more about Molly Rapert and connect with her on LinkedIn
Learn more about Andy Murray
Learn more about the “It’s a Cust...
Kevin Ervin Kelley on Progressive Retail Design
Learn more about Kevin Kelley and connect with him on LinkedIn and Twitter.
Read more about Shook Kelley’s design process
Learn more about...
Kevin Ervin Kelley on the Customer Centric Innovation in Stores
Learn more about Kevin Kelley and connect with him on LinkedIn and Twitter..
Read more about Shook Kelley’s design process
Learn more abou...
Simon Miles & James Beck from The Coca-Cola Company on Collaboration Between Brands & Retail
What has the evolution of shopper marketing looked like? How do brands like Coca-Cola enhance the customer journey? What will browsing behavior look l...
Paco Underhill Answers Marketing Student Questions
As the conversation begins, Molly Rapert explains how and why she uses Paco’s book in her classroom. She details just how many students his book has r...
Advice for Students from Marketing Luminary Kevin Roberts
0:00-Introduction to series
0:50-Introduction to episode
3:54-Question #1: What would be your best advice for me to keep top-of-mind & tak...
Sam M. Walton College of Business Students on Taking Business Beyond the Transaction
Andy asks the students to share how their thinking had been unexpectedly changed over the course of this season. They share about the “compass” for di...
Sarah Friar on Keeping Empathy as a Core Value
As the conversation begins, Sarah encourages those on the cusp of their careers with input from her own journey, encouraging pursuit of passions along...
Steve Dennis on the Shifting Retail Space
Steve’s book is noteworthy for its historical contextualization of retail, as well as for its eight practical principles. After asking Steve about the...
Brenda Malloy on Assembling Customer-Centric Leadership Teams
The conversation begins with Brenda explaining the types of people she looks for in C-Suite positions, saying that they must be customer obsessed. The...
Dr. Nick Fine on the Dichotomy Between IT and Digital Marketing
As the interview begins, Nick shares about his background, explaining that he is a psychologist by education and trade, and a computer scientist by li...